why does email make people so excited!
She concluded that exclamation marks were not just marks of excitability but of friendliness, and suggested that one reason women use them more than men is because they were, as a gender, less likely to be socially inept, funless egotists - which isn't quite how she put it. Instead, she wrote: "The results point to the need to reconsider the negative labels that have often been associated with female communication styles, and to investigate [their use] as they relate to email and other forms of computer-mediated communication."